Cancellation & Refund Policy
Cancellation & Refund Policy
At Neo Peptide, we maintain strict quality-control and handling standards for all products.
Order Cancellation
Orders may only be canceled before they are processed or dispatched. Once an order has been shipped or dispatched, cancellation is not possible under any circumstances.
Refund Policy
Due to the nature of our products, refunds are not available for dispatched orders. Once a shipment has been processed and handed over to the courier, the order becomes non-refundable and non-cancellable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact our support team within 24–48 hours of delivery with:
- Order number
- Clear photos of the package and product
- Description of the issue
Approved cases may qualify for a replacement at our discretion.
Shipping Responsibility
Customers are responsible for providing accurate shipping information. Neo Peptide is not responsible for delays, lost shipments, customs issues, or delivery failures caused by incorrect address details or courier-related circumstances.
Contact
For order-related assistance, contact:
Email: info@neopeptide.shop
Phone: +918062181269